Member log in | Sign up | Subscribe to newsletter | PowerColor@Facebook  
Home > Support > FAQ

Support

FAQ :

Q

Why is the image on TV not as sharp as the image display on CRT (LCD) monitor. TV display looks blurry.

A

It is due to the limitation of TV resolution and compressed S-Video (Composite) format. The resolution for generic TV is much lower than generic computer monitor.
[NTSC (525 horizontal scan lines)/PAL (625 horizontal scan lines) compares with computer resolution 1024x768 (768 horizontal scan lines)]
Also, S-Video interface is an analog compressed format.  Composite is a further compressed format based on S-Video interface (Y and C signal of S-Video is compressed into one signal of Composite ).  So, when you try to view computer display on generic TV. The image quality will suffer from lower resolution of TV and signal loss via compressed signal interface. The only advantage for TV output is generic TV screen size is much bigger than generic computer display device.

Q

Where can I find Linux driver information for ATi series VGA card ?

A

Please check the websites below for the latest updates:
ATi Linux Driver Downloads http://www.ati.com/support/drivers/linux/radeon-linux.html
ATi Linux driver FAQ http://www.ati.com/support/faq/linux.html

Q

Where I can find information on ATI display utility SmartGart?

A

Please visit http://mirror.ati.com/products/catalyst/SMARTGART-White-Paper-V2.pdf
SmartGart FAQ  http://mirror.ati.com/products/catalyst/SMARTGART-FAQ.pdf

Q

What is ATI display utility VPU Recover? Where I can find more information?

A

When user enables this function, ATi VGA driver will check and make sure the VPU can be recovered if it stopped working for unknown reasons.
ATI provides a white paper for VPU recover utility.
Please refer to VPU Overview file for more info.
http://mirror.ati.com/products/catalyst/VPU_OVERVIEW.pdf

Q Why is my X800/R9800 series VGA card very unstable ?
A

Please check the following settings step by step,
Driver: Please update VGA driver to the latest version from PowerColor/ATi's website.  You will need to remove all other VGA drivers from 'add/remove program' before updating the new VGA driver.
Power supply: Please make sure that your power supply is for 300W output.  These VGA series need a stable power out to run a 3D software in a heavy loading.  If possible, please do not share the power cable of the vga card with other devices.  Sometimes the VGA card will ne unstable because of sharing power supplies. 
For AGP series VGA card,
Setting change: Please disable 'fastwrite' feature in section 'SmartGart' of ATi advanced display properities
In some cases, please try to change the AGP speed from 8X to 4X.

Q

For my Radeon 9600 PRO VGA card, why is display properities showing Radeon 9600 Series instead of Radeon 9600 PRO?

A

The first release of ATi driver included a strange status, it would detect both Radeon 9600 Pro and Radeon 9600 as 'Radeon 9600 Pro'.
This information would show up in display properities.  However, XT and SE chipset did not exist at that time.  After the release of XT & SE series, ATi changed the name of all Radeon 9600 Series chipset (PRO/non; PRO/SE) to Radeon 9600 'Series'.

Q

Why is MMC software not working properly in TV function? Sometimes the software could not auto-detect the TV channels.

A

This is due to conflicts between DirectX9.0B and your TV software.
Please check websites for required updates from Microsoft,
http://support.microsoft.com/default.aspx?scid=kb;en-us;825116
http://www.microsoft.com/downloads/details.aspx?FamilyID=8dfd1b6d-e177-4a0e-91d0-b4310675b02b&displaylang=en

Q

Why does PCI VGA card cannot boot properly with my system?

A

This problem might be due to the new PCI VGA card having PCI resource conflict with on-board VGA device/other on-board devices.
Please check following settings,
Bios Setup: Please make sure the boot setting in mainboard BIOS setup has been changed to PCI device from on board VGA .
PCI Slot: Please try to install the PCI VGA card to another PCI slot, sometkmes the PCI VGA card can only work in 1 PCI slot for a mianboard with 3~5 PCI slots.
Motherboard BIOS Update: We also suggest to update mainboard BIOS.  The new BIOS may solve PCI resource allocation issue.

Q

Why is my R9600 series VGA card very unstable?

A

Please check follow settings,
Driver: please update VGA driver to newest version from our/ATi's website , and you need to remove all other VGA driver in 'add/remove program' before you update VGA driver.
Setting change: Please disable 'fastwrite' feature in ATi advanced display properities, 'SmartGart'.  In some cases, please try to change the AGP speed from 8X to 4X .
Others: In some cases, users have resolved this issue by changing the AGP voltage from 1.5V to 1.6V; please make sure your mainboard is able to support this function before you change it.

Q

Why is the overdriver feature not showing up with R9600XT series VGA cards?

A

There are different models of the R9600XT VGA cards,
For earlier series, it did not include required designs for overdriving features.  We have used the memory with higher speed than ATi recommanded and enabled the VGA cards to run as fast as an R9600XT VGA card with over driver feature.
For the newest release series: Based on the new design of Radeon 9600XT VGA card, this model does have required circuits for overdriving feature, if this feature does not show up still, please update VGA driver to the newest version.

First   1 2 3 4 5  Last  Total: 41 , 5 Pages