會員登入 | 加入會員 | 訂閱電子報 | PowerColor@Facebook  
PowerColor首頁 > 技術支援 > 常見問題

技術支援

常見問題 :

Q There are some error message show up when C15.7.1 driver install to Win7 SP1 system , How to make the driver could install correctly ?
A if this C15.7.1 (15.201.1102) WHQL driver (include support of R9 Nano ) has installation problem in Win7 SP1, this is related to MS update. To solve the issue, please remove this MS update : KB 2949927 and make sure this new update have already installed : KB 3033929 / KB 3035131 these status will not happen if end user have already enable auto update feature of Win7 SP1. more detail could be found in these 2 website : 1. KB# 3033929. https://technet.microsoft.com/en-us/library/security/3033929 2. KB# 3035131 https://support.microsoft.com/en-us/kb/3035131
Q Why the display card with Boost function could not make GPU clock always stay on Boost speed ?
A For a display card with support of Boost function, GPU clock will be set by display driver, it will check current 3D loading of GPU, and some other working status of display card, like Temp. /power loading of GPU, if the GPU 3D loading in middle range, other setting is not too high, then GPU clock setting will set to Boost speed, to make the GPU could provide more performance with current 3D software, if GPU is working in very high loading, then display driver will make GPU clock stay on standard setting (no Boost), to make the system could work stably. So , the Boost function status will different with each display card , because every GPU have small different for its power consumption, every PC system also have different for its power status, because there are many different configuration of mainboard/power supply.
Q Why the display card with UEFI support could not boot up with my mainboard?
A This status happen because mainboard could not detect UEFI bios of display card correctly during booting process ,so , please check website of mainboard vendor for newest BIOS (release after Oct. 2012 ), and update this bios to solve this status .
Q What does my RMA test result mean?
A Test OK: No issue found with product. Non-Display: Product causes system to not POST. Windows Mosaic: Product will POST, but artifacts (display anomalies) are found on desktop and/or during full GPU load. DOS Mosaic: Product will POST, but artifacts (display anomalies) are found during boot sequence before loading operating system. Windows Hangup: Product will POST, but will cause system to lock up, BSOD, or driver failure typically requiring a hard reboot of system. Fan-NG: Product works fine in all regards with the exception of a non-working fan. Scrap (or others): Non-common issue as outlined above. Typically used for failed temperature sensor or overheating, but can be used for other uncommon issues.
Q HD5450 PCIe 2.1 suppose to backward compatible with PCIe 1.0. But it didn’t work on my motherboard.
A Some PCI-E 1.x motherboards need to update BIOS to recognize new generation AMD graphics cards. Please contact with your motherboard manufacturers to see if they have BIOS to support newer AMD graphics cards.
Q Why is there no sound on TV?
A Please confirm if the player is switched to mute and whether the audio output is configured correctly. Make sure if the computer sound output is over HDMI instead of your sound card.
Q 有的 Powercolor 顯示卡上支援的輸出是 VGA /DVI /HDMI ,可是在3個輸出都接上螢幕之後,為何不能同時啟動3個螢幕來支援 Eyefinity功能,只能同時啟動任兩個螢幕?
A 因為要啟動3螢幕Eyefinity功能,第3個螢幕必須使用Display port 輸出,所以當顯示卡上的輸出是 VGA/DVI/HDMI 時,沒有辦法同時啟動3個輸出,如果有3螢幕Eyefinity 功能的需求,請換用本公司其他有支援 Display port 輸出的顯示卡產品。
Q 主動式DisplayPort 轉接頭跟 被動式DisplayPort 轉接頭的差異是?
A 如果使用主動式DP轉接頭連接顯示卡的DISPLAY PORT輸出(以下簡稱為 DP輸出)_,這時候的 DP輸出是正常工作,而信號格式轉換(DP 轉換成DVI /HDMI 或是 VGA) 都是由轉接頭內部的電路處理,這時候仍然符合Eyefinity 功能要求,第三或更多的輸出必須使用 DP 輸出,而如果是使用被動式DP 轉接頭,顯卡的DP輸出會工作在相容模式,按轉接頭的要求工作在DVI/HDMI 的模式下,如果這時候要連接3個或更多螢幕,就不符合Eyefinity 功能的需求,因為DP輸出必須正常工作,不能使用相容模式。 例如:使用 HD6770 Eyefinity 5 顯卡連接5台DVI螢幕,這時候可以使用2組被動式 DP轉DVI轉接頭,加上3組主動式DP轉DVI轉接頭的組裝方式讓5個螢幕都能同時啟動。
Q 在連接顯示卡的 HDMI 輸出到LCD螢幕/電視之後,螢幕上的畫面怎麼會有黑邊?
A 這是因為顯示卡在第一次連接 HDMI螢幕時,驅動程式的設定是會先把畫面縮小15% (UNDERSCAN),user 有需要時再透過CCC (Catalyst Control Center) 控制中心程式 調整設定來讓畫面填滿螢幕,請在顯示桌面空白處按滑鼠右鍵,到控制中心程式(Catalyst Control Center) 裡的 '我的數位面板' --- 縮放選項 來進行調整,在調整完畢後按下方的 '套用' 按鈕就可以把設定存檔,這樣可以避免少數LCD螢幕/電視在連接HDMI 介面後沒有畫面出現的情況。
Q 在連接顯示卡的 HDMI 輸出到LCD螢幕/電視之後,怎麼只有顯示畫面但沒有聲音?
A 請先確認LCD螢幕/電視音量已調整到正常位置,然後到 WINDOWS 的聲音設定裡,確定音效輸出裝置已經調整到顯示卡的 HDMI 音效輸出。另外,如果系統安裝的作業系統 是 WINXP,請先確認已升級到SERVICE PACK 3 版本,AMD HDMI 音效驅動程式才能正常啟動。
First ‹ 1 2 3 4 5  Last  Total: 46 , 5 Pages