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Q
What do I do if my system hard crashes under load with a PowerColor graphics card?
A
Make sure you aren’t daisy chaining your cables; daisy chaining your cables can cause your graphics card (and system) to receive insufficient power.
Q
What is daisy chaining?
A
Daisy chaining in this case would be using a single power supply cable for multiple 6+2 PCI-E slots on the GPU. Recently, graphics cards have become exceedingly picky about the power they pull. Daisy chaining your PCIE power cables to your GPU could potentially be causing issues because the power draw is not properly regulated.
Q
I want to flash my BIOS to a different version, where can I find the BIOS files for my card?
A
Unfortunately, we don’t provide BIOS files and do not recommend adjusting or tampering with the stock BIOS settings in any way. Any modification on hardware and software is considered as customer abuse and out of warranty.
Q
I think my card has coil whine, what should I do?
A
Physically remove your PSU from the chassis. Plug all psu power cables as you would normally, and run your system with the PSU out the case. Often times, the echo of the case can make it seem like the whining is coming from the graphics card when it is more often coming from the power supply.
Q
What do I do if my system is not detecting my GPU?
A
If you have a more recent card, it may be a good idea to check your motherboard to see if there are new Motherboard BIOS versions available.
Q
What do I do if my system crashes with Powercolor graphics card?
A
Please make sure you aren’t daisy chaining your cables; daisy chaining your power cables can cause your Powercolor graphic card to receive insufficient power. Use separate individual PSU power cables connecting to the graphic card.
Q
My graphic card Fan stop or doesn't spin
A
Most PowerColor graphics cards have MuteFan feature which stops the fans under low heat to extend fan bearing lifetime.
Q
How do I obtain an RMA number for a product in warranty?
A
Submit your warranty at powercolor.com
Q
Where do I download drivers?
A
The latest Radeon drivers can be downloaded directly from AMD’s website
Q
Having troubles with my cards crashing in multiple games
A
If your games are getting consistent crashes it could be a driver issue. Are all of your drivers up to date? If your PC is hard crashing it could be related to power. Is your system plugged into the wall or UPS? Also, I would suggest if you have access to a different power supply maybe try it out to see if you’re getting the constant crashing.
Q
Instructing to run the DDU because my graphics card is not working
A
For DDU, you can follow this guide: https://www.wagnardsoft.com/content/ddu-guide-tutorial
Essentially, DDU will pick up any traces of residual driver data and delete those traces. This is a fairly good tutorial for DDU.
Q
My card is causing black screens
A
Generally, around what temperatures are you operating? If the system is blackscreening and then crashing it could be indicative of thermals going haywire. If however, the thermals are under control, it could be software related; in which case I would recommend doing a DDU uninstall of your drivers in safe mode, reinstalling them, and seeing if the problem persists. Additionally, if you’re getting performance dips in game, there was a hotfix in the latest Windows update so make sure your Windows is as up to date as possible. Also, is your motherboard BIOS currently up to date with all the latest Window’s updates and driver updates?
